Customer Satisfaction Survey

Customer Satisfaction Survey

Capital District Center for Independence, Inc.

Customer Satisfaction Survey

Quality and customer satisfaction performance is rated based on a scale of

0 - 10 points    

0 being very poor – 10 being outstanding

You may type in the score you wish to award or use the arrows on the right side of each text box to submit a number 1 - 10.

The staff I met with or spoke with assisted me willingly and promptly.
Staff had the knowledge and skills necessary to assist me.
The staff I met with or spoke with presented the information clearly.
The staff made an effort to understand my specific needs.
I was able to count on staff to do what they said they would do.
Staff treated me with respect and courtesy.
I felt satisfied overall with the Center.
All Center programs/resources and services are accessible.
Programs and resources enhanced my day to day ability.
I always felt in charge of my own services.
I would recommend the Center to others.


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